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Network, Networking
Technology, Data Communication Terms, Glossary and Dictionary
EAS: Expert Agent Selection
Expert Agent Selection(EAS) is a mode for the Lucent Definity ECS ACD. In this mode, agents are added automatically to pre-assigned skill groups at login. Calls can be routed either to the agent's physical extension or to the agent's login ID. In non-EAS mode, agents must add themselves manually to hunt groups, and calls can be routed only to physical extensions.
Related Terms:
EAS: Expert Agent Selection
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