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Computer Programming Software Terms, Glossary and Dictionary
Action Request System
Action Request System is a Client-server software application toolset developed by Remedy Corp. It is most commonly used as a tracking system. The AR System uses a third party database (Sybase, MS SQL, Oracle, etc...) for storing data in tables. In addition, the database stores a set of metatables known as the data dictionary. These metatables contain the source code which tell the applications how to interact with the users and the data. The AR System has an open API, a feature which allows users to create custom client tools and scripts that talk directly to the AR Server.
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