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Tele-Communication (Telecom) Terms Glossary and Dictionary
IVR: Interactive Voice Response
Interactive Voice Response (IVR) is a feature in a telephone system that provides information in the form of recorded messages over telephone lines in response to user input in the form of spoken words or, more commonly, DTMF signaling. Examples include banks that allow customer to check their balance from any telephone, and an automated stock quote system.
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